Thank you to everyone who completed our facility and customer service survey. Your feedback is very important to us!
We want you to know that WE HEARD YOU and we are excited to continue to serve our members in the best way possible. Our goal is to make every experience at the Y exceptional.
With that being said, we aren’t perfect and we are going to improve areas of the facility based on your responses. Please understand that some of these changes may take time and others will be a quick fix, and some will continue to be evaluated, but rest assured, we will keep you in the loop along the way.
Some of the top areas of improvement in the survey comments included:
- Updated Locker Rooms
- Updated Lobby
- Cleaner Facility
- Extended Hours
- Parking
- Group Fitness Class Age Restrictions
MORE DETAILS TO FOLLOW!
We may ask you to participate in project specific surveys.
FACILITIES UPDATE 7/22/2024
In response to people’s concerns over facility issues, we have heard your suggestions and are doing our best to provide our members with an environment that is both safe and clean. We have added staff to improve the cleanliness in the locker rooms, making sure they are well maintained throughout the course of the day. We are also currently in the midst of updating the lighting in all locker room areas to high efficiency LED lighting, providing a brighter and safer space. We have heard your concerns that our locker rooms appear out of date and are working with design firms to find ways to make the spaces more efficient, user friendly and more modern with an emphasis on increasing privacy. This will be a long term project as we work with professional designers on maximizing the potential of those areas.
Our lighting upgrades will continue throughout the facility and be completed by the end of July. This includes better, high efficiency lighting in all areas of the building and more importantly, all of our exterior lighting will be upgraded to provide better visibility and increased safety in our parking lots. There are plans in the immediate future to repaint the lines in the parking lot now that all the potholes have been repaired. Also to be upgraded will be several of our heating and air conditioning systems, and by this time next year we can proudly say the main gymnasium will be completely climate controlled and available for use in the hot summer months.
Many of these changes will require operating capital and patience. As you are all aware, these are trying economic times and we are committed to deploying our resources wisely to ensure the long term financial stability of our facility and minimizing the amount of debt required to take on these projects. We understand your concerns and try and bring our A-game every day to provide you the best possible YMCA experience, both today and in the years to come.
GROUP FITNESS AGE UPDATE 8/6/2024
Based off of your survey responses, we are excited to announce that we are lowering the age of group fitness classes to 14 for the below classes. We hope this will inspire young adults to begin making healthy lifestyle choices early in life.
- Pilates (Monday & Thursday Classes)
- Only Abs
- Stretching Into Yoga
- Mixed Intervals
- Cardio Sculpt
- Stretch for Life
- Line Dancing
- Upper Sculpt
- Belly Dancing
- Resistance Band Power
All other Group Fitness Classes will remain at 16 years old.